1. What Personal Information We Collect We may collect personal information that is reasonably necessary for our business functions and activities, including: • Full name • Email address • Phone number • Residential or project address • Details about your kitchen or bathroom renovation project • Photographs or plans you provide • Any other information you submit through our website or during consultations We may also collect technical data such as: • IP address • Browser type and device information • Website usage data • Cookies and analytics information ⸻ 2. How We Collect Personal Information We collect personal information: • Directly from you (via contact forms, quote requests, emails, phone calls, consultations) • Through our website (via cookies and analytics tools) • From third parties involved in your renovation project (with your consent) ⸻ 3. Why We Collect and Use Personal Information We collect and use your personal information to: • Provide kitchen and bathroom renovation services • Prepare quotes and proposals • Communicate with you about your project • Arrange consultations and site visits • Improve our website and services • Send marketing communications (where you have consented) • Comply with legal and regulatory obligations If we do not collect your personal information, we may be unable to provide our services. ⸻ 4. Disclosure of Personal Information We do not sell your personal information. We may disclose your personal information to: • Employees and contractors • Tradespeople and suppliers involved in your renovation project • IT service providers, website hosts, and marketing service providers • Professional advisers (e.g., accountants, legal advisers) • Government authorities where required by law Some third-party service providers may store data overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws. ⸻ 5. Cookies and Website Analytics Our website may use cookies and analytics services (such as Google Analytics) to understand how visitors use our site and to improve user experience. You can disable cookies through your browser settings; however, some features of the website may not function properly. ⸻ 6. Data Security We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and managerial procedures to safeguard and secure the information we collect. ⸻ 7. Access and Correction Under the Australian Privacy Principles, you have the right to: • Request access to the personal information we hold about you • Request correction of inaccurate, out-of-date, incomplete, or misleading information To make a request, please contact us using the details below. We may require identity verification before processing your request. ⸻ 8. Complaints If you believe we have breached the Australian Privacy Principles, you may contact us in writing. We will investigate your complaint and respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the: Office of the Australian Information Commissioner Website: https://www.oaic.gov.au Phone: 1300 363 992 ⸻ 9. Retention of Personal Information We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When no longer required, information is securely destroyed or de-identified. ⸻ 10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. The most current version will always be available on our website with the updated effective date. ⸻ 11. Contact Us If you have questions, requests, or complaints regarding this Privacy Policy, please contact: De Novo Homes Email: admin@denovohomes.com.au Phone: ‭0457 405 743